gx99 Privacy Policy
Your privacy matters to gx99. This policy explains what personal data we collect, why we collect it, how we use it, and the rights you hold over your information as a player on our platform.
Overview
This Privacy Policy ("Policy") sets out how gx99 ("the Platform", "we", "us", "our") collects, processes, stores and protects the personal data of individuals ("you", "the User", "the Player") who access or use any service available through gx99.ws. This Policy applies to all users of the gx99 platform, including registered account holders, visitors who browse the site without registering, and individuals who contact us through any communication channel. By accessing the gx99 platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data in accordance with it.
gx99 is committed to processing personal data responsibly, transparently and in accordance with applicable data protection standards. We collect only the data that is necessary for the purposes described in this Policy, retain it for no longer than is required, and protect it using industry-standard security measures. This Policy should be read alongside the gx99 Terms and Conditions, which form part of the overall agreement governing your use of the platform.
How We Approach Your Privacy
1. Information We Collect
gx99 collects personal data through several channels: directly from you when you register an account or contact support; automatically when you use the platform; and from third-party identity verification partners as part of our KYC obligations. The table below summarises the categories of data we collect, how we obtain it, and the primary purpose for which each category is used.
| Data Category | How Collected | Primary Purpose |
|---|---|---|
| Registration data (name, date of birth, mobile number, email) | Provided by you at sign-up | Account creation and identity verification |
| KYC documents (national ID, passport, utility bill) | Submitted by you on request | Age and identity verification; anti-fraud compliance |
| Payment data (transaction amounts, payment method identifiers) | Collected automatically at time of deposit or withdrawal | Processing transactions and anti-money laundering compliance |
| Usage data (pages visited, games played, session duration, bets placed) | Collected automatically via platform logs and analytics | Platform improvement, responsible gaming monitoring, fraud detection |
| Technical data (IP address, device type, browser, operating system) | Collected automatically when you access the platform | Security, fraud prevention, platform optimisation |
2. How We Use Your Information
The personal data collected by gx99 is used exclusively for the purposes described in this Policy. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected. The specific purposes for which we process your personal data include:
- Creating and managing your registered player account, including verifying your identity and age as required under the platform's 21+ policy
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard and other supported payment methods, and maintaining accurate transaction records
- Providing customer support, responding to your queries and complaints, and maintaining records of communications for quality assurance and dispute resolution purposes
- Monitoring player activity to identify and respond to problem gambling indicators in compliance with our responsible gaming obligations, including implementing deposit limits, cooling-off periods and self-exclusion where appropriate
- Detecting, investigating and preventing fraud, money laundering, identity theft, unauthorised account access and other forms of prohibited conduct
- Sending you service communications relevant to your account, including transaction confirmations, security alerts and updates to platform policies — we do not send unsolicited marketing communications without your explicit consent
3. Legal Basis for Processing
gx99 processes your personal data only where there is a valid legal basis for doing so. The following legal bases apply to our data processing activities:
4. Sharing Your Information
gx99 does not sell your personal data to third parties. We share data with third parties only where it is necessary to deliver our services, comply with legal obligations, or protect the integrity and security of the platform. All third parties with whom we share data are contractually required to handle it in accordance with applicable data protection standards.
The categories of third parties with whom gx99 may share your personal data, and the reasons for doing so, are as follows:
- Payment processors and financial institutions — including bKash, Nagad, Rocket, Upay, Visa and Mastercard networks — to facilitate deposit and withdrawal transactions; these parties receive only the transaction data necessary to process the specific payment
- Identity verification and KYC service providers who verify the identity and age of players on behalf of gx99 — these providers operate under strict confidentiality and data security obligations
- Game software providers such as Evolution Gaming, Pragmatic Play, Ezugi and Spribe — these providers may receive anonymised session data necessary for the delivery and technical performance of their game products on the platform
- Regulatory and law enforcement authorities where disclosure is required by applicable law, court order or legal process — gx99 will not disclose more data than is required by the specific legal demand
5. Cookies and Tracking Technologies
gx99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your logged-in session, and analyse how players use the site so that we can improve it. A cookie is a small text file that is placed on your device when you visit the platform. Cookies do not harm your device and do not access any other data stored on your device.
The following categories of cookies are used on the gx99 platform:
- Essential cookies — required for the platform to function; these cannot be disabled as they are strictly necessary for core services such as maintaining your login session, processing transactions and remembering your security preferences
- Functional cookies — enable enhanced functionality such as remembering your language preference, display settings and game history so you do not need to re-enter these each time you visit
- Analytics cookies — collect anonymised, aggregated data about how users interact with the platform so that gx99 can identify areas for improvement; no personally identifiable information is contained in analytics cookie data
- Security cookies — used to detect and prevent fraudulent login attempts, protect against cross-site request forgery and support the platform's overall security infrastructure
6. Data Retention
gx99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The retention periods we apply vary depending on the category of data and the reason it was collected. Account data for active registered accounts is retained for the duration of the account relationship. Following account closure, core account and transaction data is retained for a minimum period of five years to comply with financial record-keeping and anti-money laundering obligations — this retention period may be extended where required by a specific legal or regulatory obligation.
Customer support communications are retained for a period of three years following the closure of the relevant support ticket or account, whichever is later, for quality assurance and dispute resolution purposes. Analytics and usage data in anonymised or aggregated form may be retained indefinitely as it no longer constitutes personal data. When data is no longer required and no legal retention obligation applies, gx99 will securely delete or irreversibly anonymise it.
7. Data Security
gx99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, destruction or loss. These measures include SSL encryption for all data transmitted between your device and the platform; access controls that restrict access to personal data to authorised personnel only on a need-to-know basis; regular security testing and vulnerability assessments of the platform's infrastructure; and secure, encrypted storage of sensitive data including payment information and identity documents.
While gx99 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials. If you believe your account has been compromised, you should contact the gx99 support team immediately at [email protected] and change your password without delay.
8. Your Rights Over Your Data
As a user of the gx99 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and in any case within 30 days of receiving your request.
- Right of access — you may request a copy of the personal data that gx99 holds about you, together with information about how it is being used
- Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated
- Right to erasure — you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that override this right in certain circumstances
- Right to restriction of processing — in certain circumstances you may request that gx99 restricts its processing of your data while a dispute or query about that data is being resolved
- Right to data portability — you may request that gx99 provides you with your personal data in a structured, commonly used and machine-readable format so that you can transfer it to another service provider
- Right to object — where gx99 processes your data on the basis of legitimate interests, you have the right to object to that processing; gx99 will cease the processing unless it can demonstrate compelling legitimate grounds that override your interests
9. Children's Privacy
The gx99 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that we have inadvertently collected personal data from an individual who is under 21, we will take immediate steps to delete that data from our systems and close the associated account. Parents and guardians who believe that a minor may have registered an account with gx99 should contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
10. Changes to This Policy
gx99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in the way we process personal data, changes in applicable law, or changes in the services we offer. Where changes are material — meaning they significantly affect how we process your data or the rights available to you — we will make reasonable efforts to notify registered users in advance of the changes taking effect, either through a notice displayed on the platform or via email to your registered email address. The most current version of this Policy will always be available on this page, along with the date on which it was last updated.
11. Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or the way gx99 handles your personal data, please contact our support team in writing. We are committed to responding to all privacy-related enquiries within a reasonable timeframe and to addressing your concerns transparently and professionally. Our dedicated contact address for privacy matters is [email protected].
Please note that gx99 does not operate a telephone support line. All privacy-related correspondence must be submitted in writing via email to [email protected]. We do not accept privacy requests made through social media channels or other informal communication platforms. Written requests allow us to properly verify your identity and maintain a clear record of your request and our response, ensuring your data is handled securely throughout the process.
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