gx99 Terms & Conditions

These Terms and Conditions ("Terms") govern the relationship between gx99 ("the Platform", "we", "us", "our") and any person ("you", "the User", "the Player") who accesses, registers with, or uses any service or product made available through gx99.ws. By accessing this website or any of the services provided through it, you confirm that you are at least 21 years of age, that you are accessing the platform voluntarily and of your own free will, and that you accept these Terms in their entirety.

These Terms should be read alongside the gx99 Privacy Policy and Responsible Gaming Policy, both of which form an integral part of the overall agreement between you and the Platform. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. gx99 reserves the right to update, amend or replace any part of these Terms at any time. Continued use of the Platform following any amendment constitutes your acceptance of the revised Terms.

To access the full features of the gx99 platform, you must register a player account. Registration is free and can be completed via the gx99 website. When registering, you agree to provide accurate, current and complete information. The following conditions apply to all registered accounts:

gx99 supports a range of payment methods tailored to the Bangladesh market, including bKash, Nagad, Rocket, Upay, Visa and Mastercard. The minimum deposit amount is ৳200. There is no maximum single withdrawal limit under normal circumstances, though gx99 may apply processing limits on an account-by-account basis in exceptional cases. All financial transactions are subject to the following conditions:

Deposits are credited to player accounts in real time where the chosen payment method supports instant processing. Withdrawals to bKash and Nagad are typically processed within 15 minutes of approval during standard operating hours (Bangladesh Standard Time, UTC+6). gx99 does not charge processing fees on standard deposits or withdrawals, though your payment provider may apply their own transaction fees.

gx99 offers a range of bonuses and promotional offers to eligible players from time to time. All bonuses are subject to specific terms and conditions, which will be published alongside each individual offer. The following general conditions apply to all bonuses offered through the gx99 platform:

The following conduct is strictly prohibited on the gx99 platform. Any player found to be engaging in prohibited conduct will have their account suspended and all funds withheld pending investigation. gx99 cooperates with relevant authorities in all cases involving suspected criminal conduct.

All games available on the gx99 platform are supplied by certified third-party game providers including Evolution Gaming, Pragmatic Play, Ezugi, Spribe and Microgaming. Each game is governed by its own specific rules, which are accessible within the game interface. Players are responsible for familiarising themselves with the rules of any game before placing a bet. gx99 accepts no liability for losses incurred as a result of a player's misunderstanding of individual game rules.

All games use certified Random Number Generator (RNG) technology or, in the case of live dealer games, real physical game equipment operated by professionally trained dealers. gx99 does not manipulate game outcomes. In the event of a technical malfunction during a game round, the affected round may be declared void and all stakes returned to the player. The decision of gx99 in all game-related disputes is final, subject to the formal dispute resolution process set out in these Terms.

gx99 is committed to promoting responsible gaming and operates a strict 21+ policy. The Platform provides a range of tools to help players manage their gaming activity, including deposit limits, loss limits, session time limits, cooling-off periods and self-exclusion options. These tools are available to all registered players through the account settings section of the platform.

If you feel that your gambling behaviour is becoming problematic, we strongly encourage you to use the self-exclusion tool or contact our support team directly. Detailed information on responsible gaming and available support resources is available on our Responsible Gaming page.

gx99 reserves the right to suspend, restrict or permanently close any player account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms; suspected fraud, money laundering or prohibited conduct; failure to pass identity verification checks; or where continued operation of the account would not be in the best interests of the player under the Platform's responsible gaming obligations.

Where an account is closed by gx99 for reasons other than prohibited conduct, any verified balance remaining in the account will be returned to the player via their registered payment method within a reasonable timeframe. Where an account is closed due to prohibited conduct, the Platform reserves the right to withhold all balances pending the outcome of any investigation or legal proceedings.

To the maximum extent permitted by applicable law, gx99 accepts no liability for any loss or damage — whether direct, indirect, incidental, consequential or otherwise — arising from your use of the platform, including but not limited to: losses resulting from gaming activity; losses resulting from technical failures or interruptions to the platform; losses resulting from unauthorised access to your account where you failed to take reasonable steps to secure your credentials; or losses resulting from reliance on information published on the platform.

gx99 makes no warranty that the platform will be available at all times without interruption. The Platform may be temporarily unavailable due to scheduled maintenance, emergency maintenance, or events beyond the Platform's reasonable control. gx99 will use reasonable efforts to notify players in advance of scheduled maintenance periods that are likely to result in material service interruption.

gx99 reserves the right to amend, update or replace these Terms at any time. Where amendments are material in nature — meaning they significantly alter the rights or obligations of players — gx99 will use reasonable efforts to notify registered players in advance of the changes taking effect, including via on-platform notification or email where contact details are available. It is your responsibility to review these Terms periodically to ensure you are aware of the current version. The most current version of these Terms will always be available on this page.

If you have a complaint or dispute relating to your gx99 account, a game outcome, a payment transaction or any other aspect of the Platform's service, you should contact the gx99 support team in the first instance by emailing [email protected]. Please include your registered username, a clear description of the issue, and any supporting documentation. gx99 will acknowledge receipt of your complaint within 24 hours and will endeavour to provide a substantive response within 5 business days (Bangladesh Standard Time).

Where a complaint cannot be resolved through the standard support process, gx99 operates a formal escalation procedure. Details of the escalation procedure are available by contacting the support team. gx99 is committed to resolving all legitimate complaints fairly, transparently and within a reasonable timeframe. The contact email for all support and dispute matters is [email protected] — this address should be used for written correspondence only; it is not monitored for real-time responses outside of standard business hours.